Returns & Claims Policy
We take care to ensure all orders are packed and dispatched accurately. Please inspect your order upon receipt and notify us within 24 hours if there are any issues.
Claims reported after 24hours will be investigated where possible; however, delays may impact our ability to provide a resolution
Damaged, Missing or Incorrect Goods
If your order arrives damaged, contains shortages, or does not match what was ordered, please contact us within 24 hours of receiving your delivery.
To assist with our investigation, please provide:
- Your order number or invoice number
- Details of the issue
- Photographs of any damaged goods or packaging where applicable
Claims can be lodged by contacting:
Email: fedclaims@federal.nz
Phone: 09 578 1823